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Warning! Disconnect the Internet When Using WD My Book Live!

ketosublime Warning! Disconnect the Internet When Using WD My Book Live!

Western Digital, maker of the famous My Disk exterior tough drive, is recommending customers to unplug the My Disk Live storage system from the Internet until in addition be aware while organization engineers look at an unexplained loophole causing all facts to be erased from gadgets worldwide.

The mass disk wipe incident got here to mild in a thread on the Western Digital assist forum. So far, no reports of deleted statistics can be recovered.

All My Data Lost

“I have a WD mybook plugged immediately into my home LAN and it worked nice for years,” wrote the man or woman who began the thread. “I just located that in some way all the facts in it was misplaced today, whilst the listing looks to exist however is empty. Previously 2T extent used to be nearly full but now it is displaying full capacity.”

Other My Book Live customers were quick to be a part of the dialog to report that they have been experiencing the exact equal thing. “All my data is gone too,” one user at once replied. "I'm absolutely screwed without that data... years."

Some customers stated that the statistics loss coincided with a factory reset being performed on their device. One man or woman posted a log displaying the unexplained conduct that happened on Wednesday:

Jun 23 15:14:05 MyBookLive begin script:

Jun 23 15:14:05 MyBookLive shutdown[24582]: shutting down for system reboot

Jun 23 16:02:26 MyBookLive commence script: start

Jun 23 16:02:29 MyBookLive _: pkg: wd-nas

Jun 23 16:02:30 MyBookLive _: pkg: networking-general

Jun 23 16:02:30 MyBookLive _: pkg: apache-php-webdav

Jun 23 16:02:31 MyBookLive _: pkg: date-time

Jun 23 16:02:31 MyBookLive _: pkg: alerts

Jun 23 16:02:31 MyBookLive logger: hostname=MyBookLive

Jun 23 16:02:32 MyBookLive _: pkg: admin-rest-api

"I accept as true with this is the motive why this happened," the man or woman wrote. "There's no one domestic to use this power at this time."

My Book is a popular storage machine for buyers and businesses. It plugs into a computer, generally with the aid of USB. The model affected here, regarded as My Book Live, uses an ethernet cable to connect to the nearby network. From there, users can get admission to their documents remotely and make configuration changes by way of Western Digital's cloud infrastructure. Western Digital discontinued My Book Live in 2015. A assist discussion board thread was once first stated through Bleeping Computer.

Disconnect Now

On its website, Western Digital advises clients to disconnect their My Book Live gadgets to stop further attacks as the company investigates mass deletions.

In an email, Western Digital officials wrote:

The incident is presently underneath lively investigation from Western Digital. We have no indication of breach or compromise of Western Digital's cloud services or systems.

We've determined that some My Book Live devices have been compromised by the threat. In some cases, this compromise reasons a manufacturing facility reset which appears to erase all data on the device. My Book Live gadgets received the last firmware update in 2015.

Currently, we recommend that clients disconnect their My Book Live system from the Internet to shield their records on the device.

We have issued the following announcement to our customers and will grant an replace to this thread as it will become available: duo/268147

The limited quantity of records currently available makes it tough to determine what triggered this mass information destruction. Reading between the lines, Western Digital's assertion appears to say that purchaser debts had been compromised on an individual basis. The suggestion to unplug the device whilst the investigation continues is warranted, and the user ought to follow it as soon as possible.

Meanwhile, My Book Live customers are attempting to overcome the difficulties prompted through the incident.

"It's scary and devastating that someone could do a factory fix on my drive without the permission given from the give up user," wrote one user. "I want a answer to this hassle urgently due to the fact it has cost me a lot." 

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